Refund Policy

Bookings made less than 30 days from travel date: Credit card details entered at time of booking will be processed 12-24 hours prior to time of departure. Cancellations at the discretion of the operators due to weather constraints or failure to achieve minimum booking numbers incur no charge to the customer. If tour is cancelled by operator every attempt will be made to reschedule passengers to guest convenience. Cancellation by guest within 24 hours of travel results in forfeit of fare.

Bookings made greater than 30 days from travel date: Credit card payment will be processes at time of booking. Cancellations at the discretion of the operators due to weather constraints or failure to achieve minimum booking numbers will result in a full refund to the customer. If tour is cancelled by operator every attempt will be made to reschedule passengers to guest convenience. Cancellation by guest within 24 hours of travel results in forfeit of fare.


Privacy Policy

Collection of Information

In order to use the Sail Capricornia website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Sail Capricornia is collected via correspondence from you. This may be via the telephone, email directly through our website.

Use of Collected Information

Any details collected from Sail Capricornia customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, it is securely stored in Rezdy Vault until it is manually processed by the operator. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at info@sailcapricornia.com.au

Access to Collected Information

If you personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@sailcapricornia.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Sail Capricornia uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@sailcapricornia.com.au.

Third Parties

Sail Capricornia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Sail Capricornia does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Sail Capricornia site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of sailcapricornia.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security Policy

Sail Capricornia uses Rezdy Vault and SecurePay for its online credit card transactions and transactions are processed in accordance with their privacy policies. All online credit card transactions performed on this site using the Rezdy Vault and SecurePay gateway are secured payments.